Replacement Diploma FAQs
Lost, damaged, missing or extra diploma copies.
Hey Congrats help center
Start with a clear answer, then choose the correct official-record route or the right personalized display-copy option. Browse the category most relevant to your question for deeper guidance.
Browse by need
Start with the category closest to your situation. Each topic includes detailed answers, a route to the correct product collection, and links back to this guide.
Lost, damaged, missing or extra diploma copies.
High school record routes, display copies and deadlines.
College copies, degree documents and closed-school questions.
Transcript formats, records and display-copy choices.
GED, HiSET and record-routing questions.
Achievement, training and custom certificate questions.
Homeschool graduation, recordkeeping and presentation.
Country formats, translations and international questions.
Core questions
These answers help identify the correct path. For formal records, begin with the issuing institution or authorized records custodian. HeyCongrats products are personalized, non-official display copies.
If you need an official record, start with the school, district, registrar, state agency, or authorized records custodian that issued it. Ask whether the recipient needs a replacement diploma, official transcript, or verification. HeyCongrats does not issue, certify, or verify education records; it offers personalized, non-official display copies for appropriate personal use.
No. Official credentials and academic records come from the issuing school, registrar, district, state authority, or authorized custodian. A HeyCongrats product is a personalized, non-official display copy and should not be used to prove graduation, satisfy admissions or employment requirements, obtain licensure, or pass a background check.
A diploma generally marks completion, while a transcript lists academic details such as courses, grades, credits, or dates. Ask the recipient exactly what it requires before ordering an official record. If you are choosing a separate display product, select the collection that matches the document type you want to present or keep.
For an official need, contact the verified issuing authority first and ask about electronic delivery or expedited service. Timelines vary by institution. A personalized display product has its own current production and shipping terms and is not a substitute for a formal record.
The former district, registrar, state education agency, or designated records custodian may hold the official file. Search for the records custodian and confirm the procedure directly. A personalized display copy cannot replace a record supplied by that authority.
For an official record, ask the issuing institution about its name-change policy and documentation requirements. For a separate display copy, use the name field on the selected current product form. A display copy does not amend school records or establish a legal name change.
An official replacement is issued or confirmed by the school or records authority. A display copy is a separately produced personalized item for appropriate display or keepsake use. Keep those purposes distinct: only the issuer or authorized custodian can provide official proof or verification.
Ask the issuing authority whether it provides secure electronic records or digital delivery. A scan, customer-created file, or display design is not automatically an official record. Review the selected HeyCongrats product page for its current available formats rather than assuming immediate download.
Contact the school, district, or state records custodian and identify whether you need an official transcript, replacement diploma, or verification. For a separate personalized presentation item, use the High School collection after the official requirement is clear.
Contact the college registrar or its designated records office. If the institution has closed or changed names, confirm the records custodian through the institution, state, or applicable authority. HeyCongrats does not issue a college degree or official credential.
GED, HiSET, TASC, and related credentials are administered through different authorities and may vary by state and test era. Use the relevant issuing authority for an official credential or scores. A HeyCongrats item is not a state-issued GED credential.
Homeschool requirements, recordkeeping responsibilities, and documentation rules vary by state and by the family's program. Confirm what a college, employer, or other recipient requires. A personalized homeschool diploma can be a meaningful presentation item, but it does not replace whatever official documentation the recipient requires.
A certificate may recognize completion or achievement. Professional certification and licensure are separate regulated statuses governed by their issuing bodies. A customized certificate should never be presented as professional certification, accreditation, or government authorization.
Translation, notarization, apostille, authentication, legalization, and credential evaluation are different processes performed by different authorities. Ask the receiving organization which document and process it requires. A personalized display copy does not complete those formal processes.
Use the exact current product form as the source of truth. Depending on the product, it may request displayed name, school or program name, date, location, wording, design choices, or reference details. Review every entry before adding the item to cart.
Stock-style options use available layouts; match-style options use the reference information and capabilities described on the selected product page. Review the current product description and order form before purchasing, and do not assume an item will function as an issuer-provided record.
Proof availability, price, eligibility, and timing depend on the selected product and its current order options. A paid proof add-on may be available for eligible products; do not assume a free or included proof. Check the product form and cart before ordering.
No. Use an official record or verification supplied by the school, registrar, district, state agency, or authorized custodian for those purposes. HeyCongrats products are personalized, non-official display copies and are not a substitute for formal proof of education.