Hey Congrats help center

Diploma, Transcript & Certificate Guide

Quick answers to the questions people ask most about diploma, GED, transcript and certificate copies. For school-issued records, start with the school or agency that issued them. Hey Congrats makes personalized, non-official display copies. To find the right one, use Shop by Need.

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Start with the category closest to your situation. Each topic includes detailed answers, a route to the correct product collection, and links back to this guide.

Core questions

Diploma, transcript and certificate questions answered

These answers help identify the correct path. For formal records, begin with the issuing institution or authorized records custodian. HeyCongrats products are personalized, non-official display copies.

Getting a copy of your diploma from your school

How do I get a copy of my high school diploma?

Contact the high school, school district or state education department that holds your records. Many districts take requests online, by email or by mail, and some use an online records service. Have your name at graduation, date of birth, graduation year and a photo ID ready. Fees and processing times vary, and some schools provide copies at no charge. Hey Congrats can't send school-issued records; we make personalized, non-official display copies.

Read the step-by-step high school guide →
How do I get a copy of my college diploma?

Request it from the college's registrar or records office. Most registrars post a duplicate-diploma request form on their website, along with the fee and timeline. If you need to show that you earned the degree, ask the recipient whether a transcript or a letter from the school confirming your degree will work instead.

College & university diploma FAQs →
What happens if I lose my diploma?

Losing the paper doesn't erase your credential. Your school keeps your record, and employers and colleges usually confirm education with the school or through a transcript rather than the framed diploma. You can ask the school that issued it for a new diploma. If you'd like something to frame in the meantime, a personalized display copy is an option.

Lost or damaged diploma FAQs →
What's the fastest way to get a copy of my diploma?

Ask your school or district whether it offers electronic delivery or expedited processing; timing varies by school. If you need proof of graduation for a job or a school, a transcript sent by the school is often quicker than a newly printed diploma. A Hey Congrats display copy has its own production and shipping options, listed on each product page, and doesn't replace records from your school.

High school diploma FAQs →
What if my school has closed?

Records from a closed school usually move to the school district, the state education department or a designated records custodian. Contact the education department in the state where the school operated to find out who holds the files.

See closed-school guidance →
How do you prove you have a high school diploma?

Use a transcript or diploma requested from your school or district, or a letter from the school confirming that you graduated. Many employers and colleges check directly with the school. A display copy, scan or photo is not proof of graduation.

Transcript FAQs →

GED and high school equivalency

How do I get a copy of my GED diploma or transcript?

GED credentials are issued by the state or territory where you tested. If you tested on computer in 2014 or later, you can usually order copies through your GED.com account. For older tests, contact your state's GED or adult education office. Fees and delivery options vary by state.

How to request your GED records →
Can you buy a GED?

No. A GED credential is earned by passing the GED tests and is issued by your state. What you can order from Hey Congrats is a personalized, non-official GED-style display copy, for example a keepsake to frame after you've earned your credential. It is not a state-issued credential and can't be used for jobs, school or any proof of education.

GED diploma display copies →
Is a GED the same as a high school diploma?

Not exactly. A GED is a high school equivalency credential, and many employers, colleges and training programs accept it in place of a diploma. Some programs set extra requirements for GED holders, so check with the school or employer.

GED & HSE FAQs →

Transcripts

What is a transcript, and how is it different from a diploma?

A diploma is a certificate showing that you completed a program. A transcript is your academic record: courses, grades, credits, GPA and dates. Colleges and employers usually ask for a transcript sent directly by the school.

Transcript FAQs →
What is an unofficial transcript?

An unofficial transcript is a copy of your academic record, often printed from a student portal, that you can view or share yourself. Colleges and employers typically require the sealed or electronically delivered transcript that the school sends to them directly. Ask the recipient which version it accepts.

Compare transcript types →
How do I get my high school transcript?

Request it from your high school or district records office. Many schools accept online requests, and some use an online records service to send transcripts electronically. If the school has closed, the district or state education department usually holds the records.

High school record FAQs →

Hey Congrats display copies

What is a diploma display copy?

A display copy is a personalized document we make for framing, gifts, keepsakes or permitted props. It's based on traditional diploma layouts or, for match-style products, on a reference you provide, with custom decorative elements. It is non-official: it isn't issued or endorsed by any school, and only your school can issue a new diploma.

College diploma & transcript display sets →
Can you create your own diploma?

Yes, for personal use such as a keepsake, celebration, gift or prop. With our diploma maker you pick a layout, enter the name, school or program and date, and choose digital or printed delivery where offered. Browse high school or college options. A display diploma is not a credential and shouldn't be presented as one.

Open the diploma maker →
Can I make my own transcript?

You can make a transcript-style display copy for personal use. Our transcript maker builds the layout from the course list, grades, credits and dates you provide. It can't stand in for a transcript sent by your school.

Open the transcript maker →
Can I create my own certificate?

Yes. Our certificate maker offers achievement, completion and other custom certificates personalized with the recipient's name, wording and date. A custom certificate recognizes an accomplishment; it is not a professional certification or license.

Open the certificate maker →
What's the difference between stock-style and match-style designs?

Stock-style products use our ready-made layouts. Match-style products use a reference you upload to guide the arrangement of your display copy, with custom decorative elements in place of any school seals or security features. Check each product page for what it includes.

Compare diploma maker options →
What do I need before I order, and is a proof included?

Have the exact name, school or program name, degree or award wording, dates and location you want shown, plus any reference the product asks for. Proof review, where offered, is a paid add-on on eligible printed products and isn't included automatically. Check the order form and cart before checkout.

Questions? Contact us →

Using a display copy responsibly

Can I use a Hey Congrats copy for a job, college admission or a background check?

No. Employers and schools typically confirm education directly with the issuing school or a records service, and our products aren't school records. Use transcripts or diplomas from your school for jobs, admissions, licensing, immigration or credential checks. Hey Congrats copies are for display, gifts and keepsakes only.

Read our disclaimer →
Is it legal to buy a diploma display copy?

Laws vary by state and country. Our products are meant for decoration, gifts, keepsakes and props, and they must never be used to misrepresent your education. Presenting any document as a school-issued credential to get a job, admission or another benefit is illegal in many places. If you have a legal question, ask a qualified attorney.

How our products may be used →

International and homeschool

Can I order an international diploma display copy, or get a document translated or apostilled?

For display copies, yes: our international collection covers country-specific layouts, including local-language wording where the product supports it. We don't translate, notarize, apostille or evaluate documents. Those are separate formal processes handled by authorized translators, notaries, government offices and evaluation services, so ask the receiving organization which one it requires.

International diplomas & transcripts →
Can a homeschool parent create a diploma?

Homeschool requirements, recordkeeping responsibilities, and documentation rules vary by state and by the family's program. Confirm what a college, employer, or other recipient requires. A personalized homeschool diploma can be a meaningful presentation item, but it does not replace whatever official documentation the recipient requires.

Homeschool diploma FAQs →