Refund policy

Unpaid Orders. You can cancel an unpaid order at any time. Unpaid ordered more than 30 days old are automatically cancelled.

Paid Orders. Please realize that we begin designing your product within hours of when you place your order. If we have not mailed but have already designed your order,  there will be a 50% cancellation fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. 

Custom ItemsDue to the customized nature of most of our products, we cannot accept returns. If for any reason you are not satisfied or your item is defective, please contact us and we'll collaborate and revise for you to get you the item you wanted. We strive for the best products and services and will always help customers get what they wanted.

There is no need to return your custom product to us, as each is custom made and cannot be restocked. Please help us address any issue, design change or alteration you may have during the "Proof for Review" process if applicable, and we'll ship your document via UPS once we receive your approval.

You can always contact us for any return or refund question at support@docprinters.com

By Ordering from the site you are agreeing to this and all policies associated with the site.