Lost or damaged
Personalized diploma & transcript copies
Lost it, damaged it, or need another? Order a personalized replacement, duplicate, extra copy, or replica made from your example—and check every entered detail before checkout.
Start with what happened
Choose the closest match and we’ll guide you to the right copy, product, or official-record instructions.
Compare personalized replacement-copy options with the steps for requesting an official school-issued record.
Replace my diploma 02Order another copy for a second frame, another location, a family member, or your personal archive.
Order an extra copy 03Use your available example as a visual reference for a personalized, non-official replica copy.
Start from my example 04Browse transcript-format copies and coordinated diploma-and-transcript options by school level.
Shop transcript copiesNot sure which path fits? Use the Complete Diploma & Transcript Guide →
Shop by replacement need
Lost or damaged
Duplicate or extra copy
Replica from an example
Transcript or matching set
Also available
From missing to replaced
Choose the document, send the information or example you have, and check every entered detail before checkout.
Start my replacementSelect a high school or college diploma, transcript copy, or matching set.
Enter the information and upload a photo or scan if you want us to follow an existing layout.
Eligible printed products may offer paid proof review; add it before checkout if you want it.
After required information—and paid proof approval if selected—your copy moves to production and delivery.
Details matter when replacing a document
Replacing an important document should feel straightforward. Samples, product-specific options, support, and responsible-use information stay within easy reach from your first question through delivery.
“They helped me throughout the entire process and answered all my questions.”— Carlos, customer review
Choose the correct replacement path
The right choice depends on where and how the document will be used.
HeyCongrats can create a non-official diploma, transcript-format copy, replica from an example, or extra copy for personal use.
Shop personalized copiesContact the school, district, registrar, state agency, or authorized records custodian. Only they can issue an official credential.
See official request stepsHelpful answers before you order
Find practical guidance about lost or damaged diplomas, official school-issued records, personalized copies, transcripts, proofs, ordering, shipping, and more.
Common replacement questions
Use these quick answers as a starting point, then visit the full guide for more detail and the appropriate next step.
Browse the full FAQ GuideFirst decide whether you need an official institution-issued record or a personalized replacement copy. Your school handles official credentials; HeyCongrats can create a non-official copy for display, archives, or permitted prop use. Read the full answer →
Yes. You can order an additional personalized copy for another frame, office, family member, or personal archive. See duplicate-copy guidance →
You can upload an available photo or scan as a visual reference. If you want proof review, add the paid option when it appears on an eligible printed product. See example requirements →
Only if you add the paid proof-review option shown on an eligible printed product. Proof is not automatically included. Learn about proofing →
Start with the former district, state education agency, or designated records custodian. The full guide explains each official-record path and when a personalized copy may fit your needs. See closed-school steps →
HeyCongrats creates personalized, non-official document copies for display, keepsakes, archives, gifts, and permitted prop needs. Start here when an original diploma or transcript was lost or damaged, when you want an additional framed copy, or when you have an example you would like to use as a visual reference.
Choose the document type first, then use the product options to provide the details required for your project. A photo or scan can help guide a match-style layout. If an eligible printed product offers proof review, it is a paid option shown in the order assistant; it is not included automatically.
Only the issuing school or its authorized records custodian can issue an official diploma, transcript, verification, or replacement credential. Contact the institution directly when a document is needed for employment, licensing, admissions, government purposes, a background check, or any other official verification.
A HeyCongrats personalized copy is not school-issued and cannot be used to prove education or misrepresent credentials. For help choosing the right route—including lost records, closed schools, and official request steps—visit the Diploma, Transcript & Certificate Guide.
Begin with the closest document type, enter the information requested by the product, and upload a reference only when you have one. Review the details carefully before checkout. For frequently asked questions about personalized copies, proof options, delivery choices, and responsible use, use the FAQ Guide.
If you lost a diploma, start by deciding whether you need an official reissue or a non-official display copy. The guide Lost Your Diploma? Official Replacement Options and Display Copies explains both paths. For school-issued reissue fees and what to ask a registrar, see How Much Does an Official Replacement Diploma Cost?.
Ready to begin? Choose a personalized diploma copy, a transcript-format copy, or visit the FAQ Guide if you need help deciding.
Ready to replace what was lost?