Terms & Conditions

Non-official products. All Hey Congrats products are personalized, non-official display or commemorative copies. They are not issued, authorized, or endorsed by any school or institution. You agree not to present any product as a document issued by a school or institution, and not to use any product for employment, admissions, licensing, immigration, or credential or education verification. For official records, contact the issuing institution's registrar, the National Student Clearinghouse, or GED.com. We may refuse or cancel any order that appears intended for misuse.

When you place your order with us, please add support@docprinters.com, sales@docprinters.com and graphics@docprinters.com to your address book so order emails are not sent to your junk folder. If you purchase proof review, monitor the contact address supplied with the order.

Custom design and production begin after we have the required information and files. Proof review is a paid option on eligible products and is not included automatically. If selected, proof preparation and customer response can extend production time.

CUSTOM WORK REQUIRES TIME TO COLLECT THE REQUIRED INFORMATION AND FILES, PREPARE THE DESIGN, AND COMPLETE PRODUCTION. IF YOU PURCHASE PROOF REVIEW, FOLLOW THE REVIEW INSTRUCTIONS FOR YOUR ORDER. SHIPPING TRANSIT BEGINS AFTER PRODUCTION.