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    Order Upgrades for Existing HeyCongrats Customers

    This collection groups service items used after or alongside an existing HeyCongrats order: adding digital delivery, adding a printed version, selecting an available rush service, changing shipping, or upgrading an eligible stock design to a match-style service. These items support an order already in progress or already completed; they are not standalone diplomas, transcripts, or certificates.

    Choose only the upgrade that matches the original product and the instruction given by support or shown in the order flow. Keep the original order number available so the added service can be connected to the correct document.

    Choose the upgrade by the change you need

    • Add email delivery: for an eligible printed-only order that also needs the corresponding digital file.
    • Add a printed version: for an eligible digital-only order that also needs a physical copy.
    • Rush or delivery upgrade: for an order where the selected service is available and confirmed for the current production stage.
    • Stock-to-match upgrade: for an eligible college or university order that needs a supplied reference to guide a different display layout.

    An upgrade does not automatically change every component of a package. Read the exact product title and included service before adding it to the cart.

    Prevent delays and duplicate charges

    Enter the original order number wherever requested and use the same checkout email when practical. Contact support before purchasing if the order has already shipped, the desired service is not listed, or the change affects names, dates, credential wording, school information, or the underlying document type.

    When to ask support first

    The order-status page is the fastest place to start when you are unsure which upgrade applies. Ask before checkout when multiple orders use the same email, a package contains more than one document, or the requested change could affect a proof already approved.

    Order Upgrade FAQs

    No. They are service add-ons tied to an existing or simultaneous HeyCongrats purchase.

    No date should be assumed unless the exact service is available for the order and the production and carrier timelines support it. Contact support for a time-sensitive order.

    It changes an eligible stock-layout service to a match-style workflow that uses a supplied reference as a visual guide for a non-official display copy.

    Usually not. Changing from a diploma to a transcript, certificate, or package can require a different product. Ask support before paying.

    Use the original order number and purchasing email in the fields provided, then follow any instructions already supplied by support.