Frequently Asked Questions (FAQs) - Hey Congrats

Important Notice: Hey Congrats diplomas and certificates are designed for novelty, replacement, or display purposes only. They are not official accredited documents and may not be used to misrepresent your education or credentials.

Our products are perfect for:

• Homeschooling families celebrating graduation milestones
• Replacement copies when original documents are lost or damaged
• Display purposes in homes, offices, or schools
• Church and community organization graduations
• Business training completion recognition
• Backup copies to keep originals safe

A diploma kit is a complete graduation package that includes everything you need to present a beautiful, professional diploma. Our diploma kits typically include:

• Custom printed diploma on premium parchment paper
• Diploma folder or cover with elegant design options
• Official seals and emblems for authenticity
• Protective packaging to ensure safe delivery

Diploma kits are perfect for families and organizations that want a complete, ready-to-present graduation package without ordering components separately. Everything arrives together, beautifully packaged and ready for your ceremony.

Yes! We excel at custom work and love creating unique diplomas, transcripts, and certificates tailored to your specific needs. Whether you need:

• Custom school names and logos
• Specific text, signatures, or dates
• Unique paper sizes or layouts
• Special seals or emblems
• International language documents
• Bulk orders for institutions

Please visit our Custom Request page or contact us with your requirements. Our design team will work with you to create exactly what you envision. We take pride in our specialized work and ensure every detail is perfect.

We use premium parchment paper specifically designed for diplomas and certificates. Our paper is:

• High-quality and durable - Built to last for decades
• Professional weight and texture - Feels authentic and substantial
• Available in multiple styles - Traditional parchment, modern white, or custom options
• Archival quality - Resistant to fading and yellowing over time

The same quality paper used by many educational institutions, ensuring your diploma looks and feels professional. You can select your preferred paper type during the ordering process.

We offer a wide selection of professional seals and emblems to add authenticity and elegance to your diplomas and certificates:

• Gold foil seals - Classic raised gold seals
• Silver foil seals - Elegant metallic silver options
• Embossed seals - Raised impressions without color
• Custom emblems - School logos, organizational symbols, or custom designs
• State seals - For state-recognized institutions
• Religious symbols - For church and faith-based organizations

All seals and emblems are applied with precision and care to ensure a polished, professional appearance.

Yes! We offer custom diploma folders in various styles, colors, and materials:

• Premium leather-style folders - Elegant presentation folders
• Padded covers - Soft, cushioned diploma covers
• Color options - Navy, burgundy, black, forest green, and more
• Custom embossing - Add school names or logos to folder covers
• Size options - Standard and custom sizes to fit your diploma

Folders protect your diploma and present it beautifully. They're perfect for graduation ceremonies and make excellent keepsakes.

Ordering from Hey Congrats is simple and straightforward:

• 1. Choose your product - Select diploma maker, transcript maker, or certificate maker
• 2. Customize your document - Enter names, dates, school information, and design preferences
• 3. Select accessories - Choose paper type, seals, emblems, and folders
• 4. Review and approve - Check your proof carefully before finalizing
• 5. Complete payment - We accept multiple payment methods
• 6. Receive confirmation - Get order confirmation via email

For specialized needs or bulk orders, use our Custom Request form and our team will guide you through the process with personalized assistance.

We pride ourselves on timely delivery while maintaining exceptional quality:

• Digital copies/kits - Available immediately after order approval (for applicable products)
• Standard production - 5-7 business days for printing and processing
• Shipping time - 3-5 business days via UPS (with tracking)
• Rush orders - 2-3 business day production available (contact us for expedited service)

Total timeline: Most orders arrive within 7-12 business days from order approval. All shipments include UPS tracking, and we can arrange "Signature Required" delivery for added security.

To check your order status:

1. Check your email - Order confirmation and tracking information are sent to your email address
2. Track your shipment - Use the UPS tracking number provided in your shipping confirmation email
3. Contact us - Text 1-929-395-0990 or email support@docprinters.com between 9am-4pm EST M-F

We provide regular updates throughout the production process and immediately notify you when your order ships.

Yes, but timing matters:

• Before production begins - Full changes or cancellations are accepted free of charge
• During production - Limited changes may be possible; contact us immediately
• After shipping - Changes require return and reorder (subject to return policy)

Important: Because we work on specialized custom documents, we begin production promptly. Please review your proof carefully and contact us immediately if you need changes.

To request changes or cancellation: Text 1-929-395-0990 or email support@docprinters.com as soon as possible.

We provide reliable, tracked shipping for all orders:

Standard Shipping:

• Free shipping on orders over $150 (U.S. customers)
• UPS Ground shipping - 3-5 business days
• Full tracking included - Monitor your package every step of the way
• Secure packaging - Protected against damage during transit

Upgraded Options:

• Signature Required delivery - Ensure safe receipt of your products (available upon request)
• Expedited production + shipping - Contact us for rush service when you need your order faster

All orders ship from our facility in Richmond, VA. We guarantee your document will arrive free of damage, with all design elements and accessories as ordered.

For products that include digital copies:

• Immediate download - Available as soon as your order is approved
• Email delivery - PDF copy sent to your email address
• High-resolution files - Print-ready quality for your records
• Backup access - Contact us if you need files resent

Digital copies are perfect for keeping backup records, sharing electronically, or printing additional copies for display in multiple locations.

We accept multiple convenient payment methods:

• Credit Cards - Visa, MasterCard, American Express, Discover
• Debit Cards - All major debit cards
• Buy Now Pay Later - Flexible payment options available
• PayPal - Secure online payment processing
• Business checks - For institutional bulk orders (contact us)

All transactions are processed securely through encrypted payment systems. Your financial information is protected with industry-standard security.

Yes! We offer special pricing for:

• Schools and institutions ordering multiple diplomas
• Homeschool co-ops celebrating group graduations
• Churches and organizations with multiple graduates
• Businesses needing training certificates for multiple employees

Contact us with your quantity needs for a custom quote. We're experienced in handling large orders with consistent quality across all documents.

Your complete satisfaction is our #1 priority. We guarantee:

✓ Accurate information - Your document will include all design elements and accessories exactly as ordered, including paper size, proper seals, custom diploma folders, emblems, and paper type

✓ Error-free documents - We ensure your document is free from grammatical and typographical errors

✓ Safe delivery - Your document will arrive via UPS with tracking, and free of damage

✓ Professional appearance - High-quality printing, proper alignment, and professional presentation

✓ Replacement assurance - If there's an error on our part, we'll remake your document at no charge

We take pride in our attention to detail and exceptional quality. Every document is reviewed before shipping to ensure it meets our high standards.

We stand behind our work 100%:

If your document arrives damaged:

• Contact us immediately with photos
• We'll arrange for a replacement at no charge
• Return shipping costs covered by us

If there's a printing error on our part:

• We'll reprint your document for free
• Expedited production to get your replacement quickly
• No questions asked replacement guarantee

If there's an error in your submitted information:

• We can reprint with corrections for a nominal fee
• Please review your proof carefully before approving to avoid this

We're committed to making things right. Our customer reviews consistently highlight our responsive service and dedication to quality.

Preview Before Purchase:

We provide detailed previews and proofs during the ordering process so you can see exactly what you're getting before production begins. Please review carefully to ensure accuracy.

Cancellations & Changes:

• Before production - Full refund or free changes
• During production - Contact us immediately; we'll do our best to accommodate
• After shipping - Limited returns due to custom nature of products

Defects & Errors:

• Our error - Full refund or free replacement, your choice
• Damaged in shipping - Free replacement with return of damaged item
• Customer error - Reprint available at reduced cost

Custom orders are non-refundable once production begins due to their personalized nature. Please ensure all information is correct before approving your order.

We're here to help! Reach us through multiple channels:

Text Message (Preferred):

• 1-929-395-0990
• Fastest response time
• Business hours: 9am-4pm EST, M-F

Email:

• support@docprinters.com
• Detailed inquiries and order questions
• Include your order number for faster service

Online Contact Form:

• Visit our Contact Us page
• Submit detailed questions or custom requests

Mail:

Doc Printers
9702 Gayton Rd, Suite 292
Richmond, VA 23238

Please Note: We do not offer phone support. Because we handle specialized custom work, all communications are in text format to ensure accuracy and prevent miscommunication.

We've found that text-based communication (text, email, online chat) provides the best experience for specialized custom work:

• Accuracy - Written specifications prevent miscommunication
• Documentation - Both parties have records of all details
• Convenience - Respond when it fits your schedule
• Clarity - Review and reference information easily
• Efficiency - Our team can assist multiple customers simultaneously

This approach ensures no lines are crossed and no information is overlooked. We respond promptly during business hours and provide thorough, helpful assistance.

Yes! We offer free sample requests so you can see our quality before ordering:

• View paper quality and texture
• Examine seal and emblem options
• Feel the professional weight and finish
• Compare folder styles

Visit our Free Sample Request page to submit your request. This is especially helpful for institutions, co-ops, or organizations planning bulk orders.

No. This is critically important to understand:

Hey Congrats products are designed for novelty, replacement, or display purposes only. They are not official accredited documents and may not be used to misrepresent your education or credentials.

Appropriate uses:

• ✓ Celebrating homeschool graduation achievements
• ✓ Replacing lost or damaged original documents for display
• ✓ Backup copies while keeping originals safe
• ✓ Church or community organization ceremonies
• ✓ Business training completion recognition
• ✓ Decorative display in homes or offices

Inappropriate uses:

• ✗ Job applications requiring official credentials
• ✗ College admissions requiring verified documents
• ✗ Any form of credential misrepresentation
• ✗ Legal documentation purposes

By ordering from Hey Congrats, you agree not to use these products to misrepresent yourself in any way.

Yes, absolutely. Owning novelty diplomas, replacement diplomas, and decorative certificates is completely legal when used appropriately for:

• Personal display and celebration
• Replacement for lost originals (for display purposes)
• Homeschool graduation ceremonies
• Church and organization events
• Business training recognition
• Novelty and commemorative purposes

What's not legal is using any diploma to misrepresent your credentials to employers, educational institutions, or for any fraudulent purpose.

No, we do not verify educational credentials or accreditation. Hey Congrats is not an educational institution and cannot provide accredited documents.

We are a printing and design company that creates high-quality commemorative and replacement documents for legitimate display and celebration purposes.

For Diplomas:

• Graduate's full name (as it should appear)
• School or institution name
• Degree or diploma type
• Graduation date or year
• Signatures (names and titles)
• Any specific text or honors

For Transcripts:

• Student name and student ID (if applicable)
• School information
• Course names and grades
• Credits and GPA
• Dates of attendance
• Official signatures

For Certificates:

• Recipient name
• Certificate type/achievement
• Date of completion
• Issuing organization
• Signatures and titles

Design Preferences:

• Paper type and size
• Seal and emblem choices
• Folder selection (if ordering a kit)
• Any custom design elements

Yes! We provide proofs during the ordering process:

• Digital preview - See your document before finalizing your order
• Review all information - Check names, dates, spelling, and formatting
• Approve before production - We don't begin printing until you approve
• Request changes - Make corrections before production begins at no charge

Please review carefully! Once you approve and we begin production, changes become difficult and may incur fees.

Yes! We ship internationally and offer specialized international document services:

• International schools - Custom diplomas for schools worldwide
• Multi-language documents - Documents in various languages
• International shipping - Worldwide delivery via international carriers
• Customs documentation - We handle necessary paperwork

International shipping times and costs vary by destination. Contact us with your location for specific shipping quotes.

Explore our website for additional helpful resources:

• Contact Us - Get personalized assistance
• Free Sample Request - See our quality firsthand
• Custom Request - Submit specialized project needs
• Terms of Service - Legal information and policies
• Privacy Policy - How we protect your information
• Return Policy - Detailed return and refund information
• Shipping Policy - Complete shipping details
• Reviews - See what our customers are saying

We love hearing from satisfied customers! Share your experience:

• Reviews Page - Leave feedback on our website
• NiceJob - We'll send you a review request after delivery
• Social Media - Tag us or share your graduation celebration