Frequently asked questions
How do I get a copy of my diploma?
For an official diploma, contact the school, college, district, or registrar that issued it and ask whether you need a replacement diploma, transcript, or verification letter. For a separate personalized display item, browse Diploma Maker; it does not issue an official credential.
How do I get a copy of my high school diploma?
Contact the issuing school or district first. If it is difficult to locate, use the NCES school locator and follow our official high school record guide. A personalized display copy is separate from the official request.
What should I do if my diploma was lost, damaged, or destroyed?
When proof of graduation is needed, request the official record from its issuer or records custodian. If the need is personal display, a personalized non-official copy may be appropriate; compare options in Diploma Maker.
Who can issue an official replacement diploma?
Only the issuing institution, district, registrar, state education authority, or an authorized records provider can issue an official replacement. HeyCongrats does not issue, certify, verify, or amend academic records.
What is the difference between an official replacement and a display copy?
An official replacement comes from the issuer under its record policies. A HeyCongrats item is a personalized, non-official display copy for appropriate display, keepsake, commemorative, or permitted prop use. It cannot prove graduation.
What if my school closed, merged, or changed its name?
Find the current records custodian through the former district, state education agency, system office, or successor institution. That custodian can explain the official process and available record type.
Do I need a diploma, transcript, or verification letter?
Ask the recipient what it accepts. A diploma recognizes completion; a transcript usually lists academic details; verification confirms a record. For a personalized transcript-style layout, see Transcript Maker, not as official evidence.
Should I choose a stock-style or match-style display design?
Choose a stock-style design for a general personalized layout. Use a match-style option only when the product accepts a reference and you can provide permitted information to guide the layout. Compare current choices in Diploma Maker.
Can I order a digital or printed diploma copy?
Available formats vary by product and variant. Use only the delivery choices shown on the selected Diploma Maker product page.
Can a personalized diploma copy be used for employment, admission, licensing, or verification?
No. Request the official document or verification directly from the issuer when a school, employer, licensing body, government office, or other recipient needs proof.
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Use the full FAQ Guide to choose the right topic, find the correct official-record route when needed, or continue to a relevant product category.