Frequently asked questions
How do I get a copy of my college diploma?
For an official replacement, contact the university registrar or its authorized diploma provider. Ask whether you need a replacement diploma, transcript, or degree verification. HeyCongrats offers separate non-official display products through the College Diploma & Transcript collection.
Can I order an official college diploma online?
Only the issuing university can confirm its official replacement process. Use the registrar’s official website or contact details rather than a general document retailer.
What if my college closed, merged, or changed its name?
Start with the successor institution, state higher-education office, or designated records custodian. The NCES College Navigator can help identify institution information, but the custodian must confirm the official-record route.
What is the difference between a diploma, transcript, and degree verification?
A diploma represents the award, a transcript carries academic detail, and verification is a formal confirmation process. A HeyCongrats display document does not verify an earned degree; use Transcript Maker only for a separate personalized display layout.
Can I change my name on an official replacement diploma?
Ask the registrar about its legal-name or chosen-name policy and required documentation. A personalized display copy can use only fields offered by its product form, but it does not amend the university’s record.
Should I choose a stock-style or match-style college display design?
Choose stock-style for a general personalized display piece. Choose match-style only when the product accepts a reference and the requested layout stays within the non-official display boundary. Compare choices in the College collection.
Can I order a diploma only or a diploma-and-transcript display set?
Use the collection to compare diploma-only and coordinated set options. The product page identifies included pieces, available fields, and delivery choices. These are display products, not official academic records.
What if I no longer have the original diploma to use as a reference?
A stock-style option may be more suitable when no usable reference is available. A match-style product can only use the reference material and fields it accepts; it cannot recover the issuer’s record.
Can a HeyCongrats college copy be used for a job, graduate school, licensing, or a background check?
No. Request an official transcript, verification, or replacement diploma from the university or authorized provider whenever a recipient needs formal evidence.
Can I purchase proof review for an eligible college display order?
Only when the selected eligible printed product shows the paid proof-review add-on. It is not free or automatically included; review entries carefully before checkout.
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Need answers about another document?
Use the full FAQ Guide to choose the right topic, find the correct official-record route when needed, or continue to a relevant product category.